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Cell Phones Can Make 911 Dispatchers Jobs Tougher

COLUMBUS, Ohio -
Enhanced 911 experts said an estimated 50 million Americans will use their cell phones to call 911 this year. 
Lt. Vincent Brammer with the Franklin County Sheriff’s office said its critical callers can tell dispatchers where they need help.
"When you call the first thing you should do is tell us your location,” Lt. Brammer said.
Dispatchers say many 911 callers mistakenly believe the existence of GPS technology and ‘find my phone’ apps means it’s easy for law enforcement to track the location of their cell phone, but it’s simply not that easy.
"They think it’s NCIS and all these crime shows and it's really not,” Lt. Brammer said.
The dilemma exposed itself Monday evening when a teenage girl made a frantic call to Columbus Police dispatchers.
Dispatchers can be heard in the recording of the 911 call mapping cell phone towers to zero in on the frightened girl's location at an abandoned power plant on Nationwide Boulevard.  
One dispatcher relays to another: "I had her rebidding near 670 East she says she is in an abandoned factory and her brother is dying right in front of her and she's on the roof with a flashlight.”
It takes a minute, but a dispatcher finally hits on a nearby address where 20-year-old Frank Faught fell to his death.
Law enforcement said the accuracy of the technology that guides first responders to 911 callers can range from a few yards to several miles.
The Federal Communications Commission requires cell phone providers to be accurate within 300 yards.
Dispatchers said if you’re in a high rise building, cell phone technology won't reveal to dispatchers which floor you’re calling from and if you’re calling from a large apartment complex, it’s difficult to pinpoint a specific unit. 
Lt. Brammer said cell phone technology is improving to make it easier for 911 dispatchers to track your location, and someday technology could include concepts such as ‘text to 911,’ allowing dispatchers and callers to exchange text messages. 
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